Damaged or past shelf life — no questions asked

If your order arrives damaged, with compromised packaging, or past its best-before date, we will replace it or refund you in full. No questions asked. Just contact us within 7 days of delivery.

Everything else

For any other concern with your order, please get in touch — we'd rather hear about it than have you unhappy. We look at every case individually.

Please take photos

Before you contact us, please photograph:

• The product and any damage

• The packaging, including the shipping satchel or box

• The best-before date printed on the pack

• Your order number

Photos are the fastest way for us to sort this out for you. Without them we may not be able to process a replacement.

How to contact us

Email orders@gogotreats.com.au. Please include your order number.

We aim to respond within 1 business day.

A note on freeze-dried treats

Our treats contain no preservatives, so please keep them sealed and stored in a cool, dry place away from direct sunlight. We are unable to replace products that have been left open or stored in heat or humidity.